Terms and conditions

Payment

As stated on the invoice, payment must be made before the START OF THE COURSE. We will accept payment on lesson one. If we do not receive payment by lesson one, a late payment fee of £5 per child/adult will be administered. If by lesson two we have not received payment, along with the late payment fee, WE RESERVE THE RIGHT TO CANCEL YOUR PLACE. Failure to pay for the course and any outstanding monies will result in The Elite Swim School being able to cancel your place with immediate effect.

Attendance
We keep a strict register of attendance. This is so we can analyse attendance against progression/improvement and deal with any issues that may arise due to non-attendance. We do not want people to pay for lessons and not attend. If your child is unwell or you can not attend for any reason please send a text message / or ring and leave a message on our contact numbers. If you have missed more than half the course of lessons and we have received no notification as to your absence then The Elite Swim School reserves the right to cancel your place with immediate effect.

Safety on poolside
At the Elite Swim School we are responsible for maintaining safety of pupils when in the water during their allocated swimming lesson as per the pupil register. Safety is a paramount concern to staff at all times and we always teach "the water safety code " relating to being safe around water as part of the NPTS. It is parents' responsibility to supervise children when waiting on poolside, when in the changing areas and when siblings are in the water. The Elite Swim School will not accept responsibilty for any accident that happens if children are not supervised responsibly by parents.

Changing pupil classes / Waiting lists
We regularly have to address the growing waiting list that we have for each session as well as maintaining and ensuring the improvement of every child’s swimming. To make sure that we keep abilities (and where possible families) together, we reserve the right to change lesson times. Advance notification will always be given for this.

Invoice Information / Notice Board
Information regarding pool closures / changing times for sessions will always be updated on our website. We will not be held responsible for failure to read information provided. It is your responsibility to speak to us if there is an issue regarding your attendance due to any lesson changes made by The Elite Swim School. We will always do our best to try and accommodate you and to arrange a lesson at an alternative time. If you fail to attend due to a change in circumstance and you do not contact us, we will not be able to accommodate you. PLEASE MAKE A HABIT OF LOOKING AT THE WEBSITE WHICH IS UPDATED REGULARLY.

Lost Property
Please ensure that you take all of your belongings with you when you leave the changing rooms. If you do leave any items behind; please contact us as soon as possible. The Elite Swim School reserve the right to dispose of lost property after three months.

Contact details
It is important that we are able to contact you as any issues arise; if you move house; change your email or mobile / home phone number please send a text/email so that we can keep our data base up to date so that we can easily get hold of you. If sending a text, please ensure you enclose your name so we know who it is from!

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